The Jeff Pulver Blog: Taking back the Virtual Streets: Getting a handle on email Spam @ pulver.com

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June 26, 2005

Taking back the Virtual Streets: Getting a handle on email Spam @ pulver.com

During the past eighteen months, email spam had really gotten out of control inside the friendly confines of pulver.com. So out of control for the owner of the pretty well known “jeff@pulver.com” email address, that I was spending (at least) two hours every morning and at least two hours every night sorting thru emails, looking for those that needed to be acted on and mass deleting the rest. On any given 24 hour period, it became pretty common to be on the receiving side of 2,000+ emails, sometimes more.. This in turn helped add to the anxiety I felt anytime I’d go offline for more than a few hours. While I learned to become pretty efficient at reviewing emails using PINE, I know there have been a number of times where I missed seeing and then acting on, what were important emails.

This was also the reason my using a blackberry to access email when I was mobile really didn't work...too much spam to deal with.

When I first started to fight the spam, I made an effort to remove myself from some of our own internal email aliases lists and I reduced the number of mailing lists and announcement services that I subscribed to. It turned out that our spam problem was so out of control that in reality the total non-spam noise level was incredibly low as compared to the daily noise level associated with our email spam issues. During the entire process I more or less ended up becoming numb to the noise and there was a time when this became just another part of my always-on lifestyle.

While I knew that something had to be done about our spam problem, I wasn’t sure what to do. A few weeks ago a friend suggested using a specific vendor on an outsourced basis to help manage the spam/viruses that we were being overloaded with. Things were that bad that I didn’t think saying no was an option….but within a day or two after the time that I said “yes” to give my friend’s solution a try, pulver.com hired a new director of IT, and in respect of the new hire, we put our spam prevention program on hold…until this weekend.

So far, over this weekend, instead of getting between 75-100+ emails an hour of spam, I’ve gotten significantly less. What I’m not sure about is how this solution going to scale during the work week. I do hold out hope that email will once again become a productive platform for communication for not only for me, but for everyone at pulver.com.

Posted by jeff on June 26, 2005 11:26 AM | Permalink

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Posted by: T.J. Schmitz at June 28, 2005 07:55 AM

The problem with "spam services" is that all your mail gets redirected through them. Aside from the "yet another link in the chain" to go bad, all of your important and possibly confidential email is available (and recordable) by the third party service. Like you, I use PINE, but another option would be to pipe your email to gmail. (same security issues though) For myself, I use a combination of bogofilter and an unlimited number of one time email addresses to stem the flow. It has been very effective to date. Also, rather than giving an email address out on my website, I have a "comments" fill-out form that creates an email that effectivly skips spam blocking so people can send me a quick note.

Posted by: AndersBrownworth at June 27, 2005 11:24 AM

Jeff,
Great post.
At least it's got me feeling better about the mere 700+ messages per day I've been dealing with! :-)(50-65 per cent spam I believe.)
More seriously though, is the solution that your new IT guy implemented something that you can share with us? - And could you turn this into a service offering?
Thanks, Jeff!
-Vincent Wright
6.26.2005

Posted by: Vincent at June 26, 2005 03:11 PM

June 26, 2005

Taking back the Virtual Streets: Getting a handle on email Spam @ pulver.com

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