The Jeff Pulver Blog: Building a More Resilient Communications Network -- Lessons learned from Katrina, the London bombings and 9/11:

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September 09, 2005

Building a More Resilient Communications Network -- Lessons learned from Katrina, the London bombings and 9/11:

Last year, pulver.com suggested to the Bells that they deploy what I termed a secondary IP "soft-line". The secondary line given to consumers would allow the user to have a second line that would be portable and accessible through any Internet access point. While such a soft-line is not an essential add-on for traditional carriers, the concept does underscore the need to allow for a multitude of communications options.

Internet-based communications, because of the ability to access the service from anywhere and because of the redundant paths and multiple points of failure built into the network, allows for a much more resilient and survivable means of communications than traditional modes of communications.

If we had the luxury to build the communications network from scratch, I would lay fiber optics and reallocate spectrum to allow for more robust broadband and IP-enabled capacity within the physical transmission media. I would also refrain from assigning numbers to users. Users are now more logically identified with their name rather than a carrier-provided number. The deployment of fiber, the random allocation of spectrum, and the North American numbering plan are decades old mistakes. (I guess it is not fair to call them 'mistakes' since we did not have the technology in place at the time to deploy fiber and assign names rather than number identifiers to users.)

What is essential is that government, at last, acknowledge the enabling power of IP and the Internet and let the IP innovators and entrepreneurs push the limits of IP technology to offer different functionalities than those offered by traditional wireline and wireless phones. Regulation of late has been backward-looking, forcing IP-based communications providers to configure their services to be 'backward-compatible' with the narrow-band services and networks of the last Century. For instance, the FCC has recently compelled VoIP providers to offer the limited, cookie-cutter E-911 offerings that we see on traditional phone lines. Instead, government should be devoting its resources (or, at least, not forcing the nascent industry to squander its limited resources) to upgrade the existing emergency response infrastructure (by making it broadband and IP-ready) so that the legacy system is capable of harnessing IP technology and capable of communicating with the IP-based networks of the future. Imagine if instead of a distressed person only being able to call and speak to an emergency responder, the user had the option to send video or text and the emergency responder had the ability to access the victims personalized medical history and send a blast to the victim's designated contacts. That is only possible if the emergency response network is updated to meet the technology of the Internet-based communications providers, rather than compelling the innovators to build backward-compatible features into their more advanced products and services.

I would also start thinking creatively about implement "reverse 911" capabilities -- the ability of government to blast mass communications to the public in times of crisis. A few months ago, a small plane entered the air space on near the Capitol Building in Washington, DC. Some 30,000 panicked employees fled their buildings surrounding the US Capitol without knowing whether the city was under attack. An IP-enabled reverse emergencyresponse capability would have assured the populace or otherwise could have instructed them what to do in the moment of crisis. Such emergency response would also be greatly enhanced by a concerted industry and/or government effort to deploy wifi more ubiquitously.

I think governments, in the wake of Katrina and the London bombings, are starting to recognize the power and resiliency of IP-based communications to ensure continuing communications during and after public catastrophes. Because IP technology is medium agnostic, it has the capacity to ensure voice and other modes of communication even after wirelines have been drowned, as long as there is some means to reach the Internet and sufficient power. The important next step is to ensure a seamless transition from non-working communications services, to more resilient, survivable alternative modes of communications. If residents of the Gulf States could have segued their services and numbers over to an Web-accessible, IP-based service, the residents could have more readily sent and received individualized and mass emails to their friends, family, colleagues, government responders and other important points of contact.

Posted by jeff on September 9, 2005 05:09 PM | Permalink

Additional resources: #140conf events | Watch the Jeff Pulver Show | Jeff's Qik Videos

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September 09, 2005

Building a More Resilient Communications Network -- Lessons learned from Katrina, the London bombings and 9/11:

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