The Jeff Pulver Blog: FCC Moves Tomorrow's Open Meeting to BellSouth Emergency Call Center -- But Where are the Representatives of the IP-based Communications Industry?:

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September 14, 2005

FCC Moves Tomorrow's Open Meeting to BellSouth Emergency Call Center -- But Where are the Representatives of the IP-based Communications Industry?:

The FCC has moved tomorrow's Open Meeting to a BellSouth Emergency Call Center in Atlanta. At this meeting, the FCC will hear presentations from various industry representatives concerning their role in Hurricane Katrina recovery efforts. The witness list includes the following participants:

- Ken Moran, Director, Office of Homeland Security, Federal Communications Commission
- Rod Odom, President, Network Services, BellSouth Corporation
- Booker Lester, Administrative Assistant to CWA Vice President Noah Savant, Communications Workers of America
- Steve Brownworth, Vice President, Network Planning and Systems, ITC DeltaCom, Inc.
- Steve Largent, President and CEO, CTIA - The Wireless Association
- Greg Ewert, Executive Vice President, Iridium Satellite LLC
- Willis Carter, First Vice President, Association of Public-Safety Communications Officials-International; Chief of Communications, Shreveport Fire Department
- Diane Newman, Operations Director of WWL 870-AM New Orleans, Entercom
- Dick Lewis, Regional Vice President for Louisiana and Southern Mississippi, Clear Channel
- David Duitch, Vice President, Capital Bureau, Belo Corp.
- Fred Young, Vice President for News, Hearst-Argyle Television, Inc.

This seems like a pretty broad cross-section of the communications industry and related entities. Notice any industry segment that has been excluded?

I had hoped that one insight government might have gained from Hurricane Katrina is the value of promoting alternate modes of communications via IP and the Internet, and not compel all communications services to look alike and abide by identical standards to promote such social goods as emergency response.

For the past week, members of the VoIP community have tried to do as much as possible to aid in hurricane relief efforts. In fact, the survivability, resilience and redundant topology of the Internet has demonstrated that IP-based communications and the Internet can be a boon to government and citizens in times of public crisis, at least if government does not shackle the industry with legacy regulations and cookie-cutter social obligations, and allows the industry to harness and advance the features, functionalities and capabilities afforded by IP technology.

Most notably, as I mentioned a few days ago, the Wall Street Journal reported that the Mayor of New Orleans was able to receive a call from President Bush on August 31, because a New Orleans city employee was able to establish communications via his Vonage service by connecting his laptop to an available Internet connection, while other communications services were down.

The scary question remains: What would have happened had the FCC not extended its E911 deadline for VoIP? Would Vonage have had to disconnect the city employee's Vonage service if the employee failed to acknowledge by August 29, that he was aware of the emergency response limitations of his Vonage service? If the hurricane had occurred three months from now, would the city employee have been unable to utilize the nomadic capability of his Vonage service so that it would have been unusable at the remote location where he found broadband access?

When the FCC adopted its Order imposing E-911 obligations on interconnected VoIP Service Providers, the FCC (ostensibly attempting to present an objective picture of what is going on in the world) heard the most heart-wrenching testimony from several people presenting harrowing accounts of the tragic events that resulted from their inability to reach emergency responders via Vonage. There is no doubt that these were utterly tragic events, but anecdotes, in a vacuum without critical discussion and analysis, cannot pretend to present an accurate depiction of the whole story. There was no testimony from anyone discussing E-911 failures on traditional wireline or wireless networks. Nor was there any testimony from Vonage orfrom users who had positive emergency response experiences using Vonage. Nor was there any expert testimony about how to utilize IP technology to improve emergency response capabilities. The result was regulation that forced the VoIP industry to stop in its tracks and build backward-compatible emergency response capabilities or discontinue service. I think the ability to use Vonage service from a hotel room in New Orleans, even if it did not have traditional E-911 capabilities, puts this issue in back in perspective. (Frankly, I must commend Chairman Martin for his prescience in extending the deadline to cut off customers just days ahead of Hurricane Katrina.)

Now, once again, the VoIP industry has been excluded from the dialogue. As a result, I fear that the public might miss out on the full story and may never understand the positive role that IP technology could play going forward in times of public catastrophe.

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Posted by jeff on September 14, 2005 09:21 PM | Permalink

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Posted by: jain at November 1, 2006 12:50 AM

Posted by: jain at November 1, 2006 12:48 AM

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Posted by: clone cd at April 11, 2006 12:45 AM

Yes=Jeff in my previous post...

Posted by: John at September 15, 2005 01:16 PM

Yes is a visionary. He's before his time. This "scenario" has been played out before in past times. First the railroads. Then the traditional telephone companies. Now IP-based communications.

Jeff's cause will ultimately win. It's inevitable.

It's only a question of how fast and how much benefit is realized vs lost in any particular time frame as time marches forward...

Posted by: John at September 15, 2005 01:15 PM

I also don't see the witness from Amateur Radio Relay League, even though Amateur Radio has been doing emergency and disaster communication for decades, and as the motto says "when all else fails, there is amateur radio". Despite many Emergency Operation Centers have Amateur Radio playing a central role, there are just not enough exposure to the public.

I heard that Jeff is a ham ;-) , that's why I mention it :-) .

DE VE7MDT

Posted by: David at September 15, 2005 09:48 AM

.....maybe they think that they might not to use the ip platform in the future or just playing blind because the platform will definitely damage the traditional TELCO's in the future and some people have high stakes invested to the companies utilizing the old vulnerable system . Its purely my own honest speculation .

Posted by: Earl at September 15, 2005 03:31 AM

September 14, 2005

FCC Moves Tomorrow's Open Meeting to BellSouth Emergency Call Center -- But Where are the Representatives of the IP-based Communications Industry?:

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