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December 18, 2006
Jajah offers Free Telephony in Germany and Austria
Jajah is announcing on Monday that it has partnered with 3 major European media companies: Pro7Sat1, Bild-T Online, and News Austria. While "free" calling in Europe isn't something really new - it was pioneered by friends at Telia Light back in November 1998, this version of the "free" model might have some lasting legs. It seems that these three companies have integrated the jajah application into their own web properties and will offer free telephone calls in their countries. The three sites are co-branded and "Powered by jajah" - with jajah supplying the technology and telephony infrastructure.
It will be interesting to see how this variation of the "Free" business model works out. It seems the calls will be subsidized with unobtrusive banner type ads that are placed around the application.
So it seems that in December, 2006, Meg Whitman's October 2005 quote ""In a few short years, users can expect to make telephone calls for free, with no per-minute charges, as part of a package of services through which carriers make money on advertising or transaction fees..." becomes a reality. At least for now. At least in Germany and Austria.
In related Jajah news, Jajah will be offering free phone calls, conference calls, sms and scheduled calls to 3.5 billion in 80 countries on Christmas Day. Free World Dialup might have been the first to offer this, but it great to see others like Jajah carry on with this "tradition."
Tags: voip, Jajah, Jeff Pulver
Posted by jeff on December 18, 2006 12:01 AM | Permalink
Additional resources: #140conf events | Watch the Jeff Pulver Show | Jeff's Qik Videos
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Stay away from Jajah's paid service. I've been writing to Jajah support as a *paid customer* and have not got any response for the issues below. Now I'm planning on making formal complaints to consumer protection agencies in the US and Germany.
This is what I've been sending them:
1. Some days ago I was charging my account and wanted to credit only 10 euros, but instead ended up crediting 50 euros because of the way the top up works. I cannot afford to spend this much money in one go. Hence I would like you to reverse part of the credit, leaving about 10 euros in my account.
It would be better if you have a confirmation screen, which asks for user confirmation before processing a payment. Any website which requires payment always has a confirmation screen showing clearly the final amount to be charged BEFORE such a charge is made. This is clearly a shortcoming with your site, and something which would have prevented me overcharging my account.
2. It is strange that you store user credit card information and do not have a way to remove it. This is a violation of my privacy rights and for this alone I can take you to court.
3. The top-up function does not work correctly, because of which I had problem #1 that I've already noted above. There is no way to turn off top off. If I uncheck the box, I need to click on "pay now" and then the amount gets charged without any user confirmation. This is clearly an unfair trade practice.
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