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February 09, 2007
Apple Store doesn't Sell:
On Wednesday during my visit to Los Angeles, I took the time to visit an Apple Store in Century City. While there was a long wait for people to speak with one of their resident "Geniuses", there was an even longer wait for someone who wanted to actually pay for something.
Tags: Internet TV, Video on the Net, Apple Store, Jeff Pulver
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Posted by jeff on February 9, 2007 05:04 AM | Permalink
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Comments
I hate to say it but I AGREE WITH YOU!!!! I have personally had to that happen to me more often then not at the Eastview Apple Store. Otherwise there a great group of people.
Posted by: Skeeter at February 12, 2007 02:57 PM
Now THAT is definitely amusing to say the least - good video Jeff.
I blogged my response and thought as well:
http://bluntperspectives.com/2007/02/12/repost-apple-doesnt-sell/
(text follows for those too lazy to click a link)
I have found this issue to be somewhat true in my experiences, although my recent visits to Denver-area stores showed dedicated cashiers who were less flighty to help stranded consumers with iPod questions. It was really easy to give them $1.99 to upgrade to 802.11n also - but what isn’t simple on the web?! By the way - upgrade to 802.11n is worth every penny! (Core2Duo only, not CoreDuo or G4/G5)
Apple should consider continuing to look at how to make it easier for folks to give them money and even get support. As a rapidly growing company this needs to be closely monitored or else there will be suffering.
Although somewhat off-topic (from buying things) - I would like to ask that Apple’s telephone support be open longer than bankers’ hours. They close rediculously early Pacific time. Maybe Apple is avoiding using India for tech support but I have been frustrated a few times by their lack of 24-hour/day support.
I sure do love Apple though - thank God their stuff is reliable!
Sincerely,
Scott “Patiently Waiting to give Apple Money for iPhone” Stevens
Posted by: Scott Stevens at February 12, 2007 01:01 PM
I try to avoid the Apple store its usually a zoo. Having a business account with them usually helps, the Apple business reps are usually less busy :)
PC
Posted by: Phil Chen at February 11, 2007 03:40 PM
I have experienced the same thing. Went in about 10 days ago to buy a new macbook and waited 20 minutes (standing by the macbooks) before someone approachd me. The store was not even that busy.
Posted by: DJH at February 11, 2007 01:07 PM
I blame the lack of retail help to many things including low wages, fed up with idiot customers, etc. but that's too bad... a whole 4 minutes. Come on! As for the guy switching his clients over to Windows and Zunes... HAHAHAHAHA!! PLease... you're killing us! Happier? HAHAHAHAHAHA! Switch to Windows... oh my GOD that's a great joke! Moron.
Posted by: Ian Graham at February 11, 2007 11:32 AM
I usually have fairly good luck at the most obscure, out of the way Apple store I can find.
Posted by: Anders at February 10, 2007 11:48 PM
You should switch to Windows (and Zunes). I spend a lot of time switching my digital photo clients to Windows and they're always happier!
Posted by: Robert Swirsky at February 10, 2007 09:52 PM
Jeff....if you really want tech support on demand at Apple stores, you should buy a ProCare account. For $100 per year, you can book your appointment on the web, in advance, and be guaranteed a slot. Also, try visiting the Apple store in NYC on 5th Ave at midnight. Lots of very interesting people there. They are open 24 x 7.
AW
Posted by: Alan Weinkrantz at February 9, 2007 11:05 AM