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April 20, 2007

Now running Verizon FiOS at my home…

Earlier this week I had Verizon FiOS installed in my home. And for a home that has had a T-1 of connectivity since 1995, the experience feels like the difference between dial-up and broadband.

And now that I have FiOS, I hope to be able to convince Verizon that my home should qualify to have FiOS TV installed.

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Posted by jeff on April 20, 2007 05:37 PM | Permalink

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Posted by: 升降机 at July 14, 2008 06:14 AM

Let me preface all my comments by saying that I do NOT speak, officially or unofficially, for Verizon.

The length of the installation depends on what services you are getting. If its voice and data then plan on a MINIMUM of 5.5 hours. Throw in video and 9 hours does not sound unreasonable. Jeff, you may have to be patient on the video because not all areas (e.g. all of NYC and parts of LI) have signed the local franchise agreement giving Verizon permission to offer the video service.

For anyone getting an upcoming installation, I offer you some helpful hints to maximize your FiOS installation experience.

1) On the day of the install most technicians call ahead before their arrival. It is helpful if you answer the phone! Sounds simple right? For some maybe, but for others this seems to be a real challenge.

2) Contain your excitement when they arrive by NOT going out to meet them at their truck. Often there is some paperwork that needs to be filled out, and components to be gathered. Nothing gets you off on the wrong foot faster than interrupting someone trying to get things together with "are you here to install my FiOS?". Trust me that nobody is trying to make you wait any longer than you absolutely have to.

3) Trying to give a gratuity before work begins is not sincere appreciation but rather an attempt at a bribe. Trust me that the technician knows how important this is to you and MOST will do everything in their power to make it the best it can be for you. The installers are generally high end and the most experienced technicians from a given garage.

4) Plan ahead! There is going to be a new router put in by your computer and CAT 5e wire run from the ONT to a data jack next to your computer. Please clean up around your computer. NOTHING is worse than working in an area so covered in dust bunnies that you know that nobody has vaccuumed for a while. Also FiOS requires electricity. Look around close to where your existing phone box (NID) is located and see if there is an outlet somewhere close to it. This is where the tech is most likely to mount your new ONT. Once you find the outlet, make sure the technician has easy access to it without having to clean anything off. If the outlet is already occupied with your washer and dryer, then invest the five bucks for a power strip. It is also a good idea to prep your computer for the new service by dumping temp internet files and defragging before the tech arrives so that it is running at its peak performance.

5) During the installation. Most techs I know do NOT care if you stand over their shoulder or choose to go do something else while they work. Try to pick one and stick with it. If you choose to go elesewhere make sure you are readily available in case there is a question for you. If you choose to stay with the technician, silence is golden. Questions are fine, but should be asked BEFORE the work commences. Of course you may think of one as you are going along and that is fine. What drives techs to drink is when they are peppered with a never-ending stream of inane questions while they are trying to work. The work is in some places requires meticulous attention to details that just cannot be properly given if you interrupt the work by asking if this service is really faster than the local cable company. Also if you stay with the technician, be helpful. Often times the tech can use a paper towel or something cold to drink (esp. if he has been at it a while or its an especially difficult wire run). Use your best judgment on this one, but dont be afraid to offer a drink or a rag or whatever if you think it will help. Even if he does not take you up on it, the tech will be grateful that you had the prescence of mind to offer.

6) Dont panic if everything doesnt click on the first shot. Test everything before the technician leaves and know that if something isnt just the way you want it, then it can be made that way. One call to the Fiber Solutions Center fixes 99 % of the problems on the first shot.

Posted by: John at July 15, 2007 03:18 PM

How long did the installation take in your home? How many techs were required? Are you paying for a STB - set top box - for each television? Did the techs run HFC around your home?

We discussed this issue at length at VON Spring 2007 during lunch. At one home in Concord, MA, two Verizon techs spent 9 hours installing FiOS in the home. The techs reported that the home was finished faster than other homes.

Did you sign up for the Triple Play package?

Posted by: Barlow Keener at April 21, 2007 08:46 PM

Looks like I signed up for the 15 down / 2 up service. I may upgrade to their 30 down / 5 up which is the fastest they currently offer on Long Island.

Posted by: Jeff Pulver at April 20, 2007 07:56 PM

What speed did you get? They offer 50mbit down/10mbit up here in Boston, so tempting. But I am happy with RCN's current 20mbit down/2mbit up service.

Posted by: Luke at April 20, 2007 07:07 PM

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