The Jeff Pulver Blog: VoIP Still Isn’t Dead

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January 04, 2009

VoIP Still Isn’t Dead - Part II

Note: On New Year’s Eve 2008 I felt compelled to respond to the stories being written about the Death of VoIP which lead to my recent blog post: VoIP is NOT Dead!. Since then, I’ve enjoyed many of the conversations that have continued to take place in the comment sections of a number of blogs, including this one. What follows is a continuation of the conversation.

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VoIP Still Isn’t Dead - Part II

My belief is the future is unwritten and if the conditions are right people will return to the space. But we need to embrace innovation and change and encourage people to be disruptive. What follows is a continuation of the conversation.

Since the birth of the VoIP industry, the millions (maybe Billions) of dollars of VoIP Telco infrastructure that has been purchased, and will continue to be purchased, has been meaningful for quite a number of companies. So in real life, VoIP really isn't dead.

For some people, VoIP has become a word associated with “network plumbing.” And in that perspective, I can appreciate why some of my friends no longer believe that VoIP is cool.

From my own perspective, I miss reading stories about startups prepared to leverage the concept that “Voice is just an Application” and empower a new generation to communication in ways which were not possible or practical in the past. Something more than Skype and something different than Vonage. What we are missing are the totally disruptive startups willing to challenge the status quo.

The VoIP industry in America was fortunate to have been born at a time when the FCC embraced disruptive technologies. People like Dr. Robert Pepper, Julius Genachowski, Blair Levin and Kevin Werbach under the leadership of FCC Chairman Reed Hundt did the right things necessary to embrace VoIP. Their embracing of VoIP and appreciation for disruptive technologies helped the VoIP industry grow. This growth continued under the leadership of FCC Chairman Bill Kennard.

Looking back, the VoIP Industry was most fortunate to have come of age a time when the FCC Chairman was Michael K. Powell. Chairman Powell embraced the nascent VoIP industry and made it a point to come out to the VON conferences and connect directly with our community. I enjoyed the opportunity to spend time with Chairman Powell at my VON Conferences and meeting with him in Washington, D.C. I most of all enjoyed being able to call Chairman Michael K. Powell, a friend.

Chairman Powell’s FCC embraced my VON Conferences and FCC staff members were an active part of the community. During the VON events we held a number of “Town Hall Meetings” with various members of the FCC staff. I will be forever grateful for all of the work that Dr. Robert Pepper did over the years to make sure the FCC had a presence at the VON events.

Chairman Powell’s FCC is one of the big reasons the VoIP industry grew in the United States and around the world. Chairman Powell recognized the need not to apply legacy rules and regulations to the VoIP industry. And I will be forever grateful to Chairman Powell and the FCC of 2003/04 for the fact that the “Pulver Order” was issued under his leadership.

Looking back, since Chairman Powell’s departure from the FCC, the VoIP industry in America has suffered.

One of the reasons I believe VoIP will find a new beginning in 2009 is because this is the year Kevin Martin will be replaced at the FCC. Since becoming Chairman of the FCC in 2005, Kevin Martin is the one person in America who has done more harm to the future of the VoIP industry than anyone else. If you take a look at his career as Chairman of the FCC, it was his public policy approach of taking the most burdensome rules and regulations of the wireline service and imposing it on the VoIP industry that sucked a lot of the air out of the VoIP revolution.

While the wireless industry in America had many more years to in effect “grow up”, Chairman Martin’s FCC forced the nascent VoIP industry quickly out of adolescence and into adulthood. An adulthood it wasn’t necessarily prepared to embrace at the time.

Under Chairman Martin’s rule, there was little need for a the Telcos to pay any lobbyists to convince the FCC Staffers to apply telecom laws developed for a different technology and throw such rules at the totally disruptive independent VoIP service providers. It seems as if this is something that freely happened on it’s own.

Ever since Chairman Martin held the open E911 hearings and used traumatic, heart wrenching stories as a way to make an example out of Vonage, I realized we were dealing with someone who was acting from their bully pulpit. In fact, when Chairman Martin used his platform to make it a requirement for all VoIP service providers comply with E911, it became clear to me that he was out to suck the air out of the VoIP industry rather than embrace it. Time after time Chairman Martin passed on the opportunity to leverage IP based platforms to deliver solutions better than what the PSTN could have offered. Instead he decided to focus a backward compliance rather than a forward looking one.

If anyone is wondering why the FCC was never seen at any of the VON events since Spring 2005 VON, it was because of Chairman Martin never accepted any of my invitations to speak at VON. In fact, there was a time when no one from the FCC was permitted to attend VON under the Martin leadership.

Beyond this, Chairman Martin’s FCC failed to act on two petitions which I filed during his tenure. One was the Pulver/ Evslin Petition on Post-Disaster Communications which is still relevant today as it was when it was filed on March 16, 2006. The second was the Network2 Petition for a Declaratory ruling that Interview Video is not subject to regulation under Title III or Title VI of the Communications Act. I believe both of these petitions are relevant and hopefully will be considered under the new FCC Chairman.

So why Chairman Martin has been focused on damaging the VoIP industry is beyond me. Maybe one day he will be public about it and tell all of us. I will be leading the cheer on behalf of the VoIP industry on the day that Chairman Martin leaves office.

In my opinion, the near future for VoIP in America to some extent rests on the decision of who is selected to become the New FCC Chairman and whether or not they will attempt to unwind the regulatory burden Chairman Martin’s FCC placed on the VoIP Industry. It would also matter how supportive the new Chairman will be toward communication innovation in America. With the right approach to public policy, the new FCC Chairman will be able to put a shot of adrenaline into the arm of the VoIP Industry and jump start a new generation of communication innovation.

When I look to the future, I believe we are just on the edge of the time when the true promise of VoIP can be realized. In order for these dreams to be realized, it will require a new group of people who believe in challenging the status quo, to stand up and be counted on.

While I am looking for others to join the NEW revolution, I am ready and prepared to do what it takes to continue to push for the promise of what IP Communications can offer.

So while some of my friends may declare that VoIP is Dead, I still don’t. And I won’t.

“VoIP is Dead, Long Live VoIP.” Jeff Pulver

Tags: voip, Kevin Martin, Presence, FCC, public policy, Internet TV, Michael Powell, IP Communications, Jeff Pulver

Posted by jeff on January 4, 2009 09:55 PM | Permalink

Additional resources: #140conf events | Watch the Jeff Pulver Show | Jeff's Qik Videos

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Posted by: 情趣用品 at May 16, 2009 08:12 AM

VoIP is not dead by any stretch. SIP termination is finally to the point where it is not bleeding edge technology anymore. The quality with a dedicated pipe is pretty good and it almost rivals a traditional analog line. I see the next step is too get effective QoS setup on the backbone networks so we can have a more distributed workforce that will get calls anywhere you have internet access. Also database driven voice applications are getting big as well. If you think outside of the traditional phone on the desk, you can do some quite interesting things.

Posted by: Lauren M at January 9, 2009 02:16 PM

Jeff,

VoIP was only the most public facet of what I feel was Martin's effort to block any effective competition to the big telcos' domination of broadband communication. Sure, there are two competitors, telcos and cable (which means no real competition), but Martin spent much time creating difficulties for one of them, cable.
And he concealed his efforts behind the false front of consumer protection. If he had really cared about consumer protection, he would have championed the surest way to provide it: nurturing competition.
Now, four years later, some critical potential competitive pathways are closed or closing. The 700 mHz spectrum has been auctioned, with telcos grabbing the most important pieces. Where telcos have installed fiber, they often have been allowed to remove copper, closing another potential pathway for competition. (And, one could argue, they don't even own that copper. It was paid for by the American people while they were a monopoly.)
Is it too late to create real broadband competition? it's much more difficult that it was four years ago. It would take bold moves, like forcing AT&T and Verizon to give back the 700 mHz spectrum. But, the Obama administration has many distractions to deal with before it addresses broadband competition.
If the industry positions this as an issue of national competitiveness, maybe it would have a chance. Has competitive telecom had all the fight beaten out of it? We'll see.

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Posted by: Michael at January 8, 2009 04:13 PM

THE POWER IS IN THE INTEGRATION, NOT THE APPLICATION
My view has always been the “application of the technology to the business or business’s processes” NOT “the application itself”. We are still in a mode where we put stuff together and we are thinking technically “WOW that's cool!” When our real focus should be “does it work for the business process or does it create interference” OR “would this technology improve our Enterprise or our Enterprise’s product or service?”

So YES "VOICE" over IP "is" dead in my view, but not the integration of facilitating communication between people, process or between people and processes.

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Posted by: Derek Abrams at January 8, 2009 12:08 PM

Is VOIP dead or has the technology begin to blend in leaving the demarcation between traditional voice applications and VOIP based applications in the muddy grey zone? VOIP technologists have spent so much time trying to make voip seamless to traditional voice in an attempt to mirror all the features of existing systems because it is simpler to say "Yes we have it too" than it is to sell cutting edge technologies. I have seen so many heated discussions wrapped around why a VOIP system does not have an out dated feature the same as a old key system, stating that it is impossible to sell a voip system without it. We have gotten to the point where many users don't know the difference. It will be the leveraging of “Voice is just an Application” that will make VOIP stand on it's own again. My business is banking on it. Several of the applications that we have developed for our customers or for our own service utilize VOIP as transport medium whether to capture information or to share information with the world. If you were to look at the systems, there are no extensions, no voicemail, really nothing that would make it look like a traditional system. It is just a gateway to reach users joining web capabilities to voice devices (PSTN, Cellular...). VOIP is not dead, but it may be taking a nap.

Posted by: James Fainer at January 7, 2009 08:48 AM

January 04, 2009

VoIP Still Isn’t Dead - Part II

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